18
Jun
2015

Call recording made easy

Recording calls has for decades presented one of the biggest challenges for businesses. Call recording touches on so many...
5
Jun
2015

Integrated is better than unified - when it comes to communications

If you want to have telephones, mobiles and softphones on tablets or other computers all working together, then you...

What we do

Applications to nurture relationships with your customers
Deploy landing pad telephone numbers and mobile & web widgets to your promotions. You can track contact requests and calls together with context information. It is easy and cost effective, so you can test and track any number of campaigns. Some example products: Landing pad numbers, Mobile service widgets
We capture the lead and trigger follow up action direct to your staff. babelforce helps you keep promises: we schedule the call back for you. And it all works with your existing systems. Products to help you get to know the customer: Web call-back, Mobile call-back, Lead tracking
babelforce helps you be responsive and proactive: if a customer is expecting communication we ensure it will happen - SMS and email notifications are sent to keep dialogue active. You can setup and manage proactive messaging. Related products: SMS communication, Proactive messaging
Service is part of the journey and it should fit within the ongoing dialogue with the customer. With babelforce you can manage everything from backbone telecommunications services to self-service applications. Some example products to serve your customers: Business VoIP, Instant front desk, Contact center integration
babelforce makes it a natural part of the dialogue for users to post positive comments and recommendations for your business. Find out how here: Resonate socially
babelforce works out-of-the-box with virtually no integration work. You can use your existing systems. We also offer easy to use interfaces to allow integration with common systems. Check out some of the available integrations with CRM, Telephony and Contact center systems.
All babelforce applications come with analytics to help you understand what's going on. While measuring performance is important, it is useless without a means to rapidly make changes and then iterate. This is what we make possible. Find out more: Measure & Improve
  • Groenewold
  • eversys
  • Fyndiq
  • adviqo
  • iiik Finland
  • Vicegolf
  • Kreditech
  • c-entron
  • Subasta de Ocio
  • infinitytv
  • The Service Corporation
  • yoove-pro
© 2015 babelforce GmbH