Privacy and Cookie policy
I. Information about us as controllers of your data
The party responsible for this website (the “controller”) for purposes of data protection law is:
babelforce GmbH
Mindspace * Friedrichstr. 68
10117 Berlin Germany
tel: +4930920373300
email: office (at) www.babelforce.com
Contact to the data protection team:
email: privacy [at] www.babelforce.com
II. The rights of users and data subjects
With regard to the data processing to be described in more detail below, users and data subjects have the right
- to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
- to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
- to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
- to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
- to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).
In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.
Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller’s future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.
You may revoke your prior consent to the processing of your personal data at any time under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent.
III. Information about the data processing
| Explanation | Storage period/ advice to avoid storage | Legal basis | |
|---|---|---|---|
| User posts, comments, and ratings | We offer you the opportunity to post questions, answers, opinions, and ratings on our website, hereinafter referred to jointly as “posts.” If you make use of this opportunity, we will process and publish your post, the date and time you submitted it. In addition, we will also process your IP address and email address. The IP address is processed because we might have a legitimate interest in taking or supporting further action if your post infringes the rights of third parties and/or is otherwise unlawful. | All data related to posted questions, answers, opinions and ratings will be stored until you request to have them deleted. | Art. 6 Para. 1 lit. a) GDPR Art. 6 Para. 1 lit. f) GDPR; Our legitimate interest lies in any legal defense we may have to mount. |
| Help center – Zendesk | Our helpdesk is hosted by Zendesk. We offer you the opportunity to post questions, answers, opinions, and ratings on our helpdesk. If you make use of this opportunity, we will
When you visit the helpdesk, we store your IP-address. | All data related to posted questions, answers, opinions and ratings will be stored until you request to have them deleted. The data collected while visiting our helpdesk will be temporarily stored, but not in association with any other of your data. It serves for the purpose of analyzing, or improving the features of our helpdesk. | Art. 6 Para. 1 lit. b) GDPR Art. 6 Para. 1 lit. f) GDPR (right to store the IP address for legal interests) |
| Contact – Zendesk and Hubspot | If you contact us via email, contact form, widget, phone or chatbot, the data you provide will be used for the purpose of processing your request and to answer your inquiry. For every contact we create a ticket that may contain the following information, depending on the way you got in touch with us and depending on the information your provided:
For processing and replying to these tickets, we use the help desk Zendesk and the CRM Hubspot. | If you are no longer an active customer, we will automatically delete all conversation after 5 years. Of course, you can ask us to have tickets, conversations and user-accounts delete at any time. Your data is also processed by Zendesk and Hubspot. They use it for technical processing only and are not forwarding your data to a third party. | Art. 6 Para. 1 lit. b) GDPR |
| Chatbot – Hubspot | Virtual Spirit always places a cookie in your browser. If you communicate with us via our chatbot, the information and data you provide is forwarded to our CRM and helpdesk. The company operating the chatbot is VirtualSpirits. They will collect the following information: IP Address Device you accessed the chatbot from Data shared via the chatbot VirtualSpirits stores personal information on servers in Data centers within the European Union | Hubspot chatbot uses the for technical processing only and are not forwarding your data to a third party. You may revoke the data processing. | |
| Google reCAPTCHA | Our website uses Google reCAPTCHA to check and prevent automated servers (“bots”) from accessing and interacting with our website. The following data is saved:
Google may collect other information necessary to provide and guarantee this service | If you do not agree to the reCAPTCHA terms and conditions, you can also contact our support directly via support [at] babelforce. com | The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the prevention of unwanted, automated access in the form of spam or similar. |
| YouTube | YouTube will record and process at a minimum
A connection to the DoubleClick advertising network of Google is established. If you are logged in to YouTube when you access our site, YouTube will assign the connection information to your YouTube account. For the purpose of functionality and analysis of usage behavior, YouTube permanently stores cookies on your device via your browser. | To prevent YouTube from profiling your data, you must either log out of YouTube before visiting our site or make the appropriate settings in your YouTube account. If you do not agree to YouTube’s cookie processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.According to YouTube, the advanced privacy mode means that the data specified below will only be transmitted to the YouTube server if you actually start a video. | Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. |
| Newsletter – Hubspot | You register for the newsletter via a double-opt-in process. This means, after leaving your email address you need to confirm the registration with a link sent to your email address. For the registration we only save the following data:
We also store the IP address of your computer and the date and time of your registration. During the registration process, we will obtain your consent to receive this newsletter and the type of content it will offer, with reference made to this privacy policy.
Hubspot is our service provider for sending automated emails like newsletters. | You can revoke the reception of the newsletter anytime. Your data is also processed by Hubspot. They use it for technical processing only and are not forwarding your data to a third party. | Art. 6 Para. 1 lit. a) GDPR ART. 7 GDPR Art 6 Para. 1 lit. f) GDPR Art 28 Para. 3 p. 1 GDPR |
| AddThis | The AddThis Services are provided by Oracle America, Inc. The following data is collected by AddThis:
The data is transferred to servers in the United States. | AddThis places a cookie in your browser. You can also prevent or restrict the installation of cookies by making the appropriate settings in your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. For details see the above sections on cookies. | Art. 6 Para. 1 lit. b) GDPR |
| Google AdWords with Conversion Tracking | Our website uses Google AdWords and conversion tracking. If you click on an ad placed by Google, the conversion tracking we use stores a cookie on your device. If the cookie is still valid and you visit a specific page of our website, both we and Google can evaluate that you clicked on one of our ads placed on Google and that you were then forwarded to our website. The data collected this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. In addition, we receive information about the number of users who clicked on our advertisement(s) as well as about the pages on our site that are subsequently visited. Neither we nor third parties who also use Google AdWords will be able to identify you from this conversion tracking. | You can also prevent or restrict the installation of cookies by making the appropriate settings in your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. For details see the above sections on cookies. | Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site |
| Google Analytics | We use Google Analytics on our website. The Google Analytics service is used to analyze how our website is used. The following website usage and user related information is transmitted to a Google server in the United States and stored there:
We use Google Analytics with the anonymization function: Google truncates the IP address within the EU or the EEA before it is transmitted to the US. The data collected this way is used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general. | Google offers an opt-out add-on at https://tools.google.com/dlpage/gaoptout?hl=en. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics’ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us. | Art. 6 Para. 1 lit. f) GDPR |
| Registration | The following data is required:
Usage: exclusively for services leading up to a contractual relationship with us. This data will not be transferred to third parties. | If you revoke, the data previously collected will then be deleted as soon as processing is no longer necessary. However, we must observe any retention periods required under tax and commercial law. | Art. 6 Para. 1 lit. a) & b) GDPR |
| Cookies | We use session cookies, small text files or other storage technologies stored on your computer by your browser, on our website. They process certain specific information about you: Browser location data IP address. This processing makes our website more user-friendly, efficient, and secure. Third party cookies: If necessary, our website may use cookies from companies with whom we cooperate for the purpose of analyzing, or improving the features of our website. Details will be provided below. | When you close your browser, session cookies are deleted. You can refuse the use of cookies by changing your browser settings or have the stored cookies deleted. These steps and measures vary, depending on the browser you use. Find details in your browser’s help function, consult the documentation or contact their support. Browser settings cannot prevent so-called flash cookies from being set. To prevent those you must change your Flash player settings. The steps and measures required for this also depend on your Flash player. Find details in your Flash player’s documentation or contact their support. If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable. | Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships. If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR. |
| Server data | For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, mainly to ensure a secure and stable website. These server log files record:
| The data thus collected will be temporarily stored, but not in association with any other of your data. The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved. | The basis for this storage is Art. 6 Para. 1 lit. f) GDPR, Art. 28 GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website. |
Google LLC. (“Google”)
1600 Amphitheatre Parkway
Mountain View, CA 94043
Through certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.
Google provides further information with regard to its data protection practices at
https://www.google.com/intl/de/policies/privacy/partners,
including options you can exercise to prevent such use of your data.
Oracle America Inc.
Oracle America Inc. (“Oracle”)
500 Oracle Parkway
Redwood Shores, CA 94065
Through certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt00000000181AAA
Oracle guarantees that it will follow the EU’s data protection regulations when processing data in the United States.
Oracle provides further information with regard to its data protection practices at
https://www.addthis.com/privacy/privacy-policy/
YouTube
YouTube LLC (“YouTube”)
901 Cherry Ave
94066 San Bruno, CA, USA
YouTube is a subsidiary of Google LLC. All Google privacy policies apply (see above)
Zendesk
Zendesk, Inc.
1019 Market St
San Francisco, CA 94103, USA
Through certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt0000000TOjeAAG
Zendesk guarantees that it will follow the EU’s data protection regulations when processing data in the United States.
Zendesk provides further information with regard to its data protection practices at
https://www.zendesk.com/company/customers-partners/privacy-policy/
https://www.zendesk.com/company/customers-partners/cookie-policy/
VirtualSpirits
vSpirits Technologies Ltd. (“VirtualSpirits”)
Attn: Legal
16 Yonatan Ratosh
suite #46
Rosh Haayin 4840901, Israel.
VirtualSpirits provides further information with regard to its data protection practices at
https://www.virtualspirits.com/privacy.aspx
Hubspot
Hubspot Inc. (“Hubspot”)
25 First Street
2nd Floor
Cambridge, MA 02141 USA
Through certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt0000000TN8pAAG
Hubspot guarantees that it will follow the EU’s data protection regulations when processing data in the United States.
Hubspot provides further information with regard to its data protection practices at
https://legal.hubspot.com/privacy-policy
Hubspot provides further information with regard to its data protection practices at
https://legal.hubspot.com/privacy-policy
