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There has been a trend over the last decade to nominate the current year “the worst ever”. Divisive politics play a part, as well as
Traveling for work recently I booked, checked in, and checked out of a hotel without speaking to a single member of staff. This is not
It's time to get started
When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.