News
The stores swapping artificial for actual intelligence
A grocery chain has become the first in the UK to remove self-service checkouts from most of its stores following customer feedback. This is the
Make customer service easy.
Make growth easy.
Transform your service with the most flexible platform for enterprise contact centers.
Recognized leader in
Customer Engagement
babelforce is proud to be a Gartner Cool Vendor for Composable Customer Engagement Platforms, 2023.
Automate, and focus on what matters
babelforce empowers you to free agents from repetitive (and boring!) tasks.
Streamline their workflows and let them focus on providing truly outstanding customer service.
See the rewards for yourself.
Integrate systems. Connect people.
When information arrives in the right place at the right time, you can do something amazing for your customers.
You can make them feel like the experience was crafted just for them.
“We’ve created a customer experience that is far superior – it’s amazing. babelforce offers you pretty much anything you can imagine to fulfill your customer service needs.”
Remix
Head of Customer Service
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce.”
Emesa
Innovation Manager
Explore call center software for your industry
Want to know more?
Add self-service and automation to any conversation
Offer multichannel service out of the box
Create flexible customer journeys with ease
Read Our Blog
News
babelforce Named a Cool Vendor in the 2023 Gartner® Cool Vendors™ in Composable Customer Engagement Platforms report
Cool Vendor™ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor
Call Center Management
How to reduce agent burnout in your contact center
Burnout. According to a recent report by Gallup, 76% of workers will experience burnout at some point in their job. But for call centers, burnout
Our partners
It's time to get started
When it comes to personal service, human agents are best. But for the 75% of a typical interaction that’s just routine processes? Leave it to the machines.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents
