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About us

babelforce is the flexible contact center platform built around enterprise-grade voice – configurable, modular, and vendor-agnostic, with the integration power to connect systems and automate complex workflows.
We exist because building high-quality customer experience at scale is genuinely hard, and the tools that were supposed to make it easier often… don’t. Contact centers still greet customers with fragmented journeys, repeated questions, and handoffs that go nowhere. 

That's not a people problem.

It’s a platform problem.

That's not a people problem.
It’s a platform problem.

babelforce gives CX teams the ability to design and automate the contact center they actually want – without depending on development cycles to get there. 

Our executive team

Pierce Buckley, CEO & Co-founder

Pierce has spent his career in CX and contact center infrastructure, with a background that spans machine learning and large-scale customer service deployments for enterprises and SMBs alike.

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Christian Förster, COO & Co-founder

Christian’s career has been built at the intersection of telecoms and enterprise customer communications – delivering solutions for large-scale customers and bringing products to market that make customer contact simpler to build and manage.

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Timo Friedl, Head of Engineering

Timo’s background spans software architecture, virtualisation, and large-scale communications infrastructure. He has built and led multiple development teams, including work at Rocket Internet. He is the architect of the babelforce platform.

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Eva Press, CFO

Eva’s career spans corporate banking, M&A, and venture capital, with a consistent focus on scaling early-stage businesses. She brings financial leadership shaped by the realities of building and growing technology companies.

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Eva Press

CFO Eva’s career spans corporate banking, M&A, and venture capital, with a consistent focus on scaling early-stage businesses. She brings financial leadership shaped by the realities of building and growing technology companies.
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Timo Friedl

Head of Engineering Timo’s background spans software architecture, virtualisation, and large-scale communications infrastructure. He has built and led multiple development teams, including work at Rocket Internet. He is the architect of the babelforce platform.
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Pierce Buckley

CEO Pierce has spent his career in CX and contact center infrastructure, with a background that spans machine learning and large-scale customer service deployments for enterprises and SMBs alike.
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Pierce Buckley

CEO Pierce has spent his career in CX and contact center infrastructure, with a background that spans machine learning and large-scale customer service deployments for enterprises and SMBs alike.
LinkedIn profile

Resources

Industry trends, contact center best practice, automation guidance – and honest takes on where CX is heading. Browse our eBooks, webinars, quick guides, case studies, and videos.
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Resources