Nurture onboarding users
Your business objectives
01
Increase success of onboarding steps
02
Increase revenue by prioritizing high LTV customers
03
Reduce cost by utilizing agents more efficiently
Benefits customers achieve
20% increased agent productivity
Over 8 manual tasks removed per agent-customer interaction
Increase revenue by
Increasing success of onboarding
Prioritizing effort by likely life time value
Decrease cost by
Using partial automations to increase productivity of agents
Automating some tasks completely and reduce agent time
Using integration workflows to reduce administration cost
Automating reporting to reduce cost of preparation
Process changes you want
Whenever customer account occurrence is flagged as at risk start automated attempt to call the customer
Only call the customer when agents of the right skillset are available
Remove all manual steps by agents: send the agent the data and link to account of customer, script …
Capture accurate failure reasons so you can address correctly
Accurately track performance against management goals
Remove administration overhead when issues occur