“Automating business calls with IVR call bots helps reduce agent handling time and move the manual routine processes to automation. Babelforce also increases business revenues by retaining big parties and freeing up customer care automatically as per the business needs.”
Composable voice platform
Create outstanding experiences with tools anyone can use
It’s a crazy time to be in CX right? You’re not worried though; build your dream contact center, then adapt and improve it. Amazed customers are loyal customers.
Business telephony with automation
Let’s make customer service easier for everyone
“Every Orgadata person benefits from babelforce.”
Thomas Otten, Head of Customer Service
CCaaS for Zendesk
Zendesk partner of
choice for voice
babelforce is the first CCaaS in Europe designed to work like part of your Zendesk. Everything you need for outstanding customer service on the phone, in a platform you already know. Now that’s convenient.
boost to agent efficiency
Annual savings per 50 agents
Annual revenue boost
Being easy to contact is a competitive edge.
Here’s how babelforce makes it happen.
Scheduled callbacks requested from
your website or app
Virtual queuing with none of
the wait time spent on hold
Omnichannel contact with no
barriers between channels
3 in 4 consumers will spend more after a good experience
You wouldn’t show up to dinner in your pyjamas. And you wouldn’t greet your customers with contact channels that make them wait an hour and repeat themselves several times.
babelforce unifies your contact channels so you can build experiences your customers will remember for the right reasons.
That means letting customers move between text and voice channels during a single interaction. It also means giving them flexible contact options that fit around their lives.
VoiceBot AI that understands the caller’s intention
Automated routing by query type and agent skills
Instant self-service solutions in your voice channel
Give every caller a personal express lane to exactly what they need.
Some callers need problems solved. Some call to buy, report or update something. Normally, the call types would have to be filtered – which takes time.
Instead – if you really want to show off – you can give every caller instant solutions simultaneously. This is where voice automation comes in.
It’s simple. Our VoiceBot listens to the caller, then makes one of two things happen. One: the caller’s problem gets solved by an automation. Two: they’re routed directly to the best-fit agent with no key presses required.
Outbound campaigns with dynamic automated dialling
Click-to-call dialling from Zendesk or similar systems
Contextual data for every call displayed automatically
Boost your revenue by >€3m with retention and LTV improvements.
Retaining an existing customer is five times more cheaper than acquiring a new one. Here’s the secret: don’t wait for them to make the first move.
You probably have a mix of loyal customers, casual customers and customers who are thinking about leaving. Your aim is to get everyone into the first group, and look after it so its value grows.
babelforce makes it easy to reach out to your customers strategically for retention, upgrade and courtesy calls. The grass is greenest where you water it.
Scheduled callbacks requested from
your website or app
Virtual queuing with none of
the wait time spent on hold
Omnichannel contact with no
barriers between channels
3 in 4 consumers will spend more after a good experience
You wouldn’t show up to dinner in your pyjamas. And you wouldn’t greet your customers with contact channels that make them wait an hour and repeat themselves several times.
babelforce unifies your contact channels so you can build experiences your customers will remember for the right reasons.
That means letting customers move between text and voice channels during a single interaction. It also means giving them flexible contact options that fit around their lives.
VoiceBot AI that understands the caller’s intention
Automated routing by query type and agent skills
Instant self-service solutions in your voice channel
Give every caller a personal express lane to exactly what they need.
Some callers need problems solved. Some call to buy, report or update something. Normally, the call types would have to be filtered – which takes time.
Instead – if you really want to show off – you can give every caller instant solutions simultaneously. This is where voice automation comes in.
It’s simple. Our VoiceBot listens to the caller, then makes one of two things happen. One: the caller’s problem gets solved by an automation. Two: they’re routed directly to the best-fit agent with no key presses required.
Outbound campaigns with dynamic automated dialling
Click-to-call dialling from Zendesk or similar systems
Contextual data for every call displayed automatically
Boost your revenue by >€3m with retention and LTV improvements.
Retaining an existing customer is five times more cheaper than acquiring a new one. Here’s the secret: don’t wait for them to make the first move.
You probably have a mix of loyal customers, casual customers and customers who are thinking about leaving. Your aim is to get everyone into the first group, and look after it so its value grows.
babelforce makes it easy to reach out to your customers strategically for retention, upgrade and courtesy calls. The grass is greenest where you water it.
Composable workflow builder
Adapt to whatever comes your way
Build a better CX
Create, test and improve any customer journey with a versatile builder. No coding required.
Scale effortlessy
Flexibly update your workflows, and deliver outstanding service no matter how fast you grow.
Defeat uncertainty
Respond to shifting expectations with unprecedented agility. That's composability.
babelforce has been named a Cool Vendor in the 2023 Gartner Cool Vendors™ in Composable Customer Engagement Platforms report.
What others say about us
BG
Bharat G.
Software Engineer
Professional product for adding automation to enterprise contact centres
Oct 22, 2022
RM
Ralf M.
Babelforce takes us to the next level of customer communication
Feb 22, 2024
“We are using Zendesk in our organisation and have been on the saerch for a phone system which cooperates in the best way with Zendesk. Babelforce fills all the needs we have in regards to Zendesk and offers even more valuable solutions to drive and grow our business. We are very impressed by the possible solutions Babelfore can offer.”
BC
Ben C.
Global Head of CCI Outbound & Planning
First Class Service Provider with Personalised Support
Nov 17, 2023
“Babelforce has given us flexibility and control over how we work with our phone setup, whether for inbound or outbound calls. It easily integrates with our ticketing system and the support we have received for additional requests or product development, along with general questions, has always been great.”
DF
Diana F.
Excellent and flexible software
Nov 28, 2023
I love that it is so easy to use and handle! The software works on no-code base, therefore you don’t need to be a pro to set it up. Also, you get all the support you need. I love the amazing tools it comes with, such as integrating it into other systems like Zendesk, SAP and so on!
AN
Anonymous
Computer & Network Security
Covers all the bases
Nov 08, 2023
Bableforce is a one stop shop when it comes to a telephony service. With their support, we have created an easy to manage system that is perfectly integrated with Zendesk. The support team is great and always happy to help, even with a smile.
Book your demo today
We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:
- Show you key features designed to make your agents’ lives easier
- Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
- Assess your requirements and recommend your ideal babelforce use case
- Answer any questions you might have!
