Explainer

average handling time

What is Average Handling Time?

“Average handling time (AHT) is the amount of time a contact center agent typically spends handling an interaction. It includes the total talk and hold time, as well as the...

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What is wrap-up time?

Every call that a contact center agent handles leaves them with tasks to perform once the call ends. The time spent on those tasks is call wrap-up time. This usually...

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What is No-code Development?

What is No-code Development?

There is a lot of talk about no-code development. What exactly is no-code development? How does it relate to no-code integration and no-code automation? Is it the same as no-code...

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Lead Enrichment

What is Lead Enrichment?

Lead enrichment is the process of gathering and structuring supporting data around leads. The aim is to increase both the quantity and the quality of information, in order to increase...

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What is Sales Acceleration?

What is Sales Acceleration?

Sales acceleration is about making every part of the sales processes faster. The sales function of any company involves numerous complex interactions and systems. A sales acceleration initiative aims to maximise...

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What is a dialer

What is a dialer?

In this post: Introduction to dialersWhat does a dialer look like?What are the different kinds of dialer?A little bit of dialer historyDialer concernsWhat processes are dialers used for?How do integrated dialers...

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