What is VoIP?
March 15, 2022
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Voice over Internet Protocol (VoIP) is an acronym that explains how to make and receive phone calls over the internet. Most professionals regard VoIP as
Category: Geeky
Implementierung von Sprachschnittstellen mit No-Code-Automatisierung
January 7, 2022
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Die Erfahrungen der Anrufer und die allgemeine Kundenerfahrung profitieren bereits von der Teilnahme der Callcenter-Software an der API Economy. Die No-Code-Call-Prozess-Plattform von babelforce ermöglicht es
Whose infrastructure is it anyway?
September 18, 2017
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Adopting cloud call center infrastructure should be straightforward. But, when a business chooses the wrong vendor, they can get trapped with a solution that limits call quality
How Industry Leaders Automate Call Scheduling
May 15, 2017
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Let’s talk about integrated systems, and how the best in the business automate call scheduling. My work takes me to a lot of call centers,
How to Use SLA Management for Call-backs in Zendesk
January 6, 2017
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Call center process expert Pierce Buckley spoke with Graham Robson of CloudSET about how SLA management helps leaders understand their SLA data and turn it
Implementing Voice Interfaces with No-code Automation
November 1, 2016
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Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
VoIP Quality 2: the Last 100m – Devices and Network
August 9, 2016
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Network optimization and the right device setup results in high quality audio for calls. This is essential – you cannot sell or serve through noise.
ACD (Automatic Call Distributor) vs Modern Routing
July 20, 2016
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Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its
Automatic Call Distribution Based on Agent Skills
May 4, 2016
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When offered as an in-built feature of a modern cloud based contact center platform, automatic call distribution based on agent skills is a powerful weapon for
Priority Call Routing Service in a Cloud Call & Contact Center
April 26, 2016
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Businesses need to be able to offer priority call routing service for many reasons. Maybe you offer different services to premium customers, or a hotline to
