Call center process expert Pierce Buckley spoke with Graham Robson of CloudSET about how SLA management helps leaders understand their SLA data and turn it
Caller experiences and overall customer experience is already benefiting from call center software joining the API Economy. babelforce’s no-code call process platform allows customer service
Network optimization and the right device setup results in high quality audio for calls. This is essential – you cannot sell or serve through noise.
Automatic Call Distributor (ACD) is becoming outdated as a term in the telecommunications and contact center industry. In this piece we will briefly compare its
Businesses need to be able to offer priority call routing service for many reasons. Maybe you offer different services to premium customers, or a hotline to