Inbound call center

4 Ways to Slash AHT With Call Center IVR

4 Ways to Slash AHT With Call Center IVR

Post summary: AHT makes a poor agent target but remains an important number for call centers to monitor Call centers which manage to organically reduce handling time have lower costs and higher...

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Ways to Maximize Customer Loyalty

5 Ways to Maximize Customer Loyalty

Post summary: The cornerstone of customer loyalty is great service. Automate wherever you can and focus on pleasing customers instead of trapping them. Create a personable brand. People think in terms of...

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