Practically every call center uses CRM software, but few get the most from it
Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies
Your CRM is only...
The cornerstone of customer loyalty is great service. Automate wherever you can and focus on pleasing customers instead of trapping them.
Create a personable brand. People think in terms of...
Conversational IVR will be the biggest use for Natural Language Understanding. But the tech also has valuable uses for agent productivity.
New automation is decreasing call volume – but agents...
In this post:
What is conversational IVR service?How does conversational IVR service save money?ConclusionYour guide to automated IVR (eBook)
It’s risky, being an early adopter.
But Delta Air Ways won big when they...