What actually happens when your customer abandons a call?
Do they just… solve their own problem?
Somehow I doubt it.
Best case scenario? They call again later. Worst case scenario? Negative social media,...
Get enough data together, and your business can know customers better than they know themselves.
For a contact center that means understanding the problems customers face.
But you have a choice: will...
Call deflection is nothing new. You’ve probably been thinking about it… forever.
But perhaps it’s become a bigger issue recently?
Your contact center can handle more queries with fewer agents. And, you...