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Blog

Ways to Maximize Customer Loyalty

5 Ways to Maximize Customer Loyalty

Jack Barton July 2, 2020
How to Turn NLU Into Your Best Agent Productivity Tool

How to Turn NLU Into Your Best Agent Productivity Tool

Jack Barton June 25, 2020
Customer Feedback 101 – 4 *Simple* Contact Center Management Tips

Customer Feedback 101 – 4 *Simple* Contact Center Management Tips

Jack Barton June 19, 2020
The CX Stats Shaping Your Contact Center Services (like it or not...)

The CX Stats Shaping Your Contact Center Services (like it or not…)

Jack Barton June 11, 2020
How Delta Saves $5Million a Year With Conversational IVR Service

How Delta Saves $5Million a Year With Conversational IVR Service

Jack Barton June 4, 2020
Too Many Calls? Here’s How to Stop Your Contact Center Collapsing

Too Many Calls? Here’s How to Stop Your Contact Center Collapsing

Jack Barton May 28, 2020
NLP and NLU – What’s the Difference?

NLP and NLU – What’s the Difference? (IVR Technologies Defined!)

Jack Barton May 21, 2020
Yes! Conversational IVR *Is* the Next Step For IVR Services

Yes! Conversational IVR *Is* the Next Step For IVR Services

Jack Barton May 14, 2020
SMS is the Unsung Hero of Call Center Technology! Here's Why...

SMS is the Unsung Hero of Call Center Technology! Here’s Why…

Jack Barton May 5, 2020
Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Better FCR? 5 Call Center Solutions to Help Callers, First Time!

Jack Barton April 30, 2020
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Blog

Automating Insurance Industry Services? Here’s What You Need to Know.

February 24, 2021

All You Need to Know About Customer Onboarding (Plus Examples)

February 18, 2021

What is Customer Lifetime Value?

February 16, 2021

What is Virtual Queuing? A Simple Solution to a Frustrating Problem

February 11, 2021

The Real Value of Self-Service in Customer Support

February 4, 2021

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