Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber, but… oh no! They’re on...
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Can you even make predictions at the end of a year like 2020? I mean… I made plenty of predictions back in 2019 and ‘global pandemic’ was not one of...
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Gartner’s 2020 AI hype cycle has a lot of encouraging things to say about the state of the tech. Some of the key takeaways include: Investment in AI has remained steady...
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Do you like waiting in line? I sure don't. Worse than just the waiting part is not knowing how long you will be there. Even worse is not knowing whether...
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The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”? In fact, most consumer-facing businesses put particular emphasis...
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In this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery, I will in this piece...
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Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it can also help increase your...
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It is hard to take care of existing customers. I have worked in many sales teams. I also help sales, customer retention and success teams everyday. And only a small...
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One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself - that is just one component. But a high-quality dialer deeply...
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