Call routing and queueing
Intelligent call routing and queueing system
Call routing and queueing, using condition-based triggers give you the ability to fully customize your cloud based call and contact center. Call queue system controlled by logic ensure that routing is automated for best performance. Set the rules for agent availability, business hours, language or region, then watch your applications manage the traffic.
Resource and CX optimization
Use triggers to decide when calls should be routed to a call queue or when they should leave. Create any number of logic-based queues and selections, then set the routing rules and applications to make service and agent selection as efficient as possible. The call queueing and routing service power of babelforce manages your cloud contact center resources whilst optimizing the customer experience.