
How to use the world’s #1 CRM for your specialized CX use case
With budgets getting tighter and operating costs getting higher, contact centers need to get the most out of every investment they make. This is especially
With budgets getting tighter and operating costs getting higher, contact centers need to get the most out of every investment they make. This is especially
Call management software helps contact centers run smoothly and successfully. But not all tools are built the same. And the functionality the one you use
In this post: In an increasingly digital world, customers have more choices than ever when to interact with businesses. But despite the rise in the
Many businesses claim they put the customer first. But talking the talk is easier than walking the walk. And when it comes down to it,
Contact center managers can spot an engaged agent from a mile off. These are the people who come to work every day with enthusiasm and
Effective leaders are essential for any successful business. Call center managers have one hell of a challenge sometimes, and it’s a challenge to keep a
There are few things more fundamental to your performance than the call service center software you use. The very best options will: Enable you to
User journey mapping (UJM) is a technique for gaining a comprehensive view of a customer’s experience of a product. It identifies moments of irritation and
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
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