If you follow customer service trends, you’ll notice that even though consumers consistently report low satisfaction with the technology, the market for IVR systems continues
Es gibt immer wieder neue technische Entwicklungen, die Ihr Callcenter berücksichtigen muss. Aber etwas so Grundlegendes wie das Telefonsystem kann sich ein wenig riskant anfühlen.
Employee turnover in customer service is a major challenge. And contact center agents have a higher average voluntary turnover rate than any other job role.
I went to the landing page for the Call and Contact Center Expo and the first thing I saw was footage from last year. It
babelforce has joined forces with Awaken Intelligence to combine the best in contact center automation with call-scripting and workflow process management. The deep two-way integration
The babelforce team are absolutely *thrilled* to announce our new partnership with helphouse.io. Our powerful integration/automation capability and helphouse.io’s implementation expertise will come together to