Explainer

What is Sales Acceleration?

What is Sales Acceleration?

Sales acceleration is about making every part of the sales processes faster. The sales function of any company involves numerous complex interactions and systems. A sales acceleration initiative aims to maximise...

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What is a dialer

What is a dialer?

At the most basic level, a dialer is a system that places outbound calls from a contact center to customers. The aim is to reduce the cost of placing phone...

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what is CTI

What is CTI?

In the world of call centers, telecoms, telephony and calling solutions you often hear about CTI. What does CTI stand for? And how does it relate to "screen pop". First,...

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What is VoIP

What is VoIP?

What is VoIP? At the most basic level, VoIP can be described as the general term for making and receiving phone calls over the internet. Below we’ll talk about how...

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