Perspectives

outbound calling

The Balancing Act: Inbound and Outbound Calls

Outbound calling with  inbound routing. The power of babelforce lies in streamlining how your call center manages call traffic. With deep integration comes efficient resource management, for a fraction of the traditional...

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bad service

Bad Service Will Cost You Big!

Bad service is made of bad agent-customer interactions. Research shows that the quality of interactions with customer service staff is a key factor influencing customer satisfaction, customer loyalty and therefore purchase decisions....

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customer services

Mobilize Your Customer Services

For most organizations that sell products or customer services that are higher value, the sale will involve a person. This remains the case regardless of how much sales automation is...

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