Outstanding customer service. We give you the freedom to make it happen.
Create elegant voice processes that make your business shockingly easy to contact. Flexibly update them so your contact center is ready for anything.
Connect your Zendesk to enterprise-telephony and auto-populate tickets with details from voice interactions. Make context-driven service effortless.
Customer satisfaction is what we do
Business telephony with automation
Make the voice-channel feel like a new invention
Uncompromising quality
Powerful Zendesk integration
Omnichannel connectivity
Automated self-service
AI Language Understanding
Enterprise-grade
telephony wherever
you do business
Our network of 40 carriers and 300 providers gives you the flexibility to create the set-up you need. We make number acquisition, porting and forwarding easy with experts on hand to speed things along. Whether you’re an SMB or a global business, you can get connected with babelforce.
Flexible customer journey builder
Out with the old.
In with the new.
Flexible customer journey builder Out with the old. In with the new
Most companies set processes in stone, but babelforce empowers you to keep improving them until they’re perfect.
Create, test and update omni-channel customer journeys
Deploy intelligent routing and automation to give customers a smooth path to resolution
Inform future improvements with granular performance data from customizable dashboards
Our CCaaS platform is integration-friendly and scaleable
babelforce works harmoniously with your current systems, and any you adopt in the future, thanks to its open API. We’re capable of integrating with industry-specific systems and working with the data that’s unique to the kind of business you do. This means you can provide tailored self-service in your voice channel, with app-like levels of interactivity.
Modernized customer service
Most customer service is frustrating. Yours won’t be.
90% of consumers will repeat purchase after a good experience. Create next level experiences with our flexible IVR and give them a reason to come back.
Automated
self-service
Instantly resolve requests for information, profile updates and more with voice automation.
Virtual queueing
and scheduled
callbacks
Give your callers an alternative to hold music and let them contact you on their own terms.
Automatic caller recognition
Prefill information and greet your customers with ‘welcome back’ instead of ‘who are you’.
Automated
self-service
Instantly resolve requests for information, profile updates and more with voice automation.
Virtual queueing
and scheduled
callbacks
Give your callers an alternative to hold music and let them contact you on their own terms.
Automatic caller recognition
Prefill information and greet your customers with ‘welcome back’ instead of ‘who are you’.
Success Story
Stadtwerke Hamm’s modernized customer service
- Full agent transparency
- Higher sales from better interactions
- Lower call volume via automation
- Faster, more reliable customer response
“We looked at our statistics and saw that our sales levels got better and the response from our customers also got better.”
“We have people working already with babelforce on our Swedish team. And the rest of the team is very jealous of them.”
Digital Platform Advisor Stadtwerke Hamm
Customer Service Manager at Ratioparts