Der einfache Weg zur Überwindung organisatorischer Hindernisse

The Easy Way to Overcome Organizational Roadblocks When Improving CX

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“How the hell can I execute CX projects with different departments blocking me?”

Here’s how I’ve seen the mega-successful movers going about it:

1. Think algorithmically:

The difference between a wow-CX and a meh-CX is thinking of every interaction and data flow in terms of algorithms.

2. Use No-Code:

Today, you can build algorithms without starting huge IT projects. You can have your process folks build it using No-Code.

3. Build an MVP:

  • Get the go-ahead to build a minimum viable version of the thing that you want
  • Build it in 2 weeks (with minimal resources and No-Code)
  • Present it to the management
  • Then figure out how to make it go live in 6-12 weeks

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