Resources
How to create outbound services in your call center
The businesses which benefit from outbound contact commit to it whole-heartedly. That means 3 things: tools, integration, automation.
About this ebook
Outbound contact has a bad reputation. But done right, it's impact is tremendous.
- Pre-emptive service boosts retention by 3-5%
- Blended call centers shave 15 seconds of their ASA
- 87% of customers expect proactive contact