Resources
Why do people hate call queues? Answers from psychology.
And 5 actionable strategies to reduce call abandonment
About this ebook
- 60% of callers won’t wait more than one minute in a queue. This fact sheet reveals why waiting feels so frustrating – and how you can turn your own voice channel into a stress-free experience for your customers.
- Discover what makes waiting feel longer than it really is
- Learn the main factors that make people abandon queues
- Discover what makes callers more patient
- Get the low-down on virtual queueing
- Unlock 5 strategies to reduce call abandonment
