About this ebook
Contact center agents have a more important job than people realize. They’re problem solvers, rapport builders, and brand ambassadors. In a word: indispensable.
Bafflingly, many contact centers make the agent role unnecessarily difficult - with 100s of distractions, huge mental burdens, and a 53% burnout rate.
Newflash: taking care of your agents’ minds is a POWERFUL productivity hack, and psychology can help.
Join us to discover 5 science-backed strategies to help your agents be more productive, more motivated, and more likely to stay for the right reasons.
