Wednesday, 14 October
Berlin, Germany
The CX Leaders' Dinner: A Deep Dive with Homeday
Spend an evening with senior leaders in customer experience, service and commerce who are solving the same problems you are — and leave with more than notes. Hosted by babelforce and zenloop, over dinner.
Homeday will share how they came to handle a million calls a year with a leaner team — queue wait down from 26 to 14 seconds, detractors cut almost in half — and how their team came to know exactly where to act, in real time. They’ll walk through what they changed, in what order, and what they’d do differently — including how listening to customers and acting on it stopped being two separate projects.
Event details:
Location:
Event details:
Location:
What you leave with
Industry insights from Homeday
How one of Germany's fastest-growing brokerages handles customer experience from first contact to resolution.
A way to build and manage your own call flows
How to change routing, IVR logic, and AI setup yourself, whenever you need to.
A way to get the right insight to the right team
How to turn thousands of responses into themes, alerts and tickets, automatically routed to the right person.
People worth knowing
Peers at your scale, solving the same problem elsewhere.
Agenda
18.00 - 18.15
Arrival & welcome
18.15 - 19.00
Industry Deep Dive with Homeday: how voice and feedback together took service promoters from 48% to 70%
19.00 - 19.15
Q&A
19.15 - open ended
Open discussion & Dinner
Dinner
Speakers
Pierce Buckley
CEO & Co-founder
babelforce
Lisa Rentrop
CEO
zenloop
Malgorzata Pietrzak
Business Excellence Team Lead
Homeday GmbH
Reserve your spot
Please note: Submitting the registration form does not automatically confirm your participation. As places are limited, your spot at the event is only secured once you receive a personal confirmation from our team.
