For World-Class Telephony
Freshdesk is a world leading CRM platform trusted by more 50,000 businesses. When it comes to multichannel service, Freshdesk is the first choice for many businesses. But when it’s time to bring enterprise-level telephony into the mix, it’s time to talk to babelforce.
The #1 Most Flexible Contact Center Platform
babelforce is a No-Code cloud telephony provider with a straightforward and powerful Freshdesk integration. That guarantees that you can stay on top of customer communications in any channel, whether over the phone, via email, or through chat.
Create the services your customers value, join up the tools you rely on, and automate 90% of routine processes. Book your personal demo now to discover the limitless possibilities of babelforce.
Supercharge Customer Service With Our Freshdesk Integration
Rapid Query Resolutions
With babelforce’s straightforward integration with Freshdesk, you can handle customer service quickly and easily. Get agents the full history of the customer they’re serving, including interactions and past queries, automatically and with zero hassle. Rapid data access means quick resolutions and stress-free service.
Lighten The Load For Your Agents
Staff churn can be a huge issue, and superior software integrations are a major part of the solution. Integrated CRM and telephony enable your agents to focus on the task at hand, rather than chasing customer data and completing laborious post-call admin. That’s less strain on your agents and far higher productivity across the board.
Gain a Full Service Overview
Our integration with Freshdesk provides you with a bird’s eye view of your customers. With every interaction and conversation in one place, you can get a far deeper understanding of what they need and prefer. It’s easy to build customer loyalty and satisfaction with a smart platform that adds personalization to every customer experience.
It only takes a few clicks to get your agents up and running, delivering exceptional support.
Bring your communications together to provide context-aware experiences, fit for omnichannel environments.
Build bespoke and configurable workflows to fit the needs of customers, agents, and your business.
Take control of your customer data and put it work, with a one-time integration of the tools you count on.
The Complete History of Customer Interactions, In One Place
Context is everything, so lift your customer experiences by integrating Freshdesk with babelforce.
Download your eBook to learn more.
Revolutionize How You Serve Customers
That is what babelforce will make that happen.
- Siloed contact center agents spend 15% of their time trying to locate customer information
- A 200-agent contact center will lose $1.5M in labor costs annually because of siloed communications
babelforce & Freshdesk:
A Perfect Match
Find out for yourself how Freshdesk’s integration with babelforce can revolutionize your ability to serve customers. Book a free demo today and see how easy it is to get started.
Talk to us to discover how telephony can be as simple and as transparent as any other channel, and make life easy for customers, easy for agents, and easy for you.