We migrate your ticket and customer data for you from your legacy system to your new system and thus take away the pain of juggling with two systems at the same time.
Doing a data migration makes sense for several reasons:
- Customers might refer to tickets from the past and your agents need access to these tickets.
- Agents get an overview of a customer’s entire ticket history
- You can use the new system’s report functionality to generate reports on legacy data
We assist in migrating data between any cloud based ticketing solution such as Zendesk, Desk.com, Kayako, OTRS, Heat, Freshdesk and many more.
Even if your system has no API you can send us a SQL or POSTGRES dump or a file with CSV data and we will migrate it into your new system.
- user / customer data
- tickets / cases with statuses
- ticket fields with correct mapping
- forums & knowledge base
- organizations / companies
- business rules / triggers / automations
- macros / text templates