Automate with IVR Callbots

Your business objectives

Automate with IVR Callbots
01

Reduce agent handling time

02

Move routine processes to automation

03

Improve the self-serve options for customers

Benefits customers achieve

   77% say bad IVR is a major contributor to a negative experience

80% of routine tasks automated



Near zero wait time for high value customers

Increase revenue by

Retaining high LTV customers
Freeing agents up for cross/up-sell & customer care

Decrease cost by

Automating routine tasks
Reducing demand on agents at peak times
Improving data quality

Process changes you want

Dynamically decide when to request additional inputs from callers
Collect inputs using automated callbots and add variables to the session data
Use the data to decide how to route calls and what self-serve options to offer
Efficiently redirect the caller to alternative services or channels based on availability, LTV of customer, customer segment or any other data you want to use
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