And that challenge is good news for you.

  • 3/4 of customers want to solve their own issues. They don't accept automation - they expect it.

  • And is it affordable? With this eBook, we'll look at how fast-changing customer expectations dictate the technology you need in the call center.

  • So how can you integrate IVR and SMS into your existing systems? Can you bring automation to life without any large software projects?

  • We'll also explore how simple automations today will lead to a more sophisticated omnichannel call center in the future.