call center
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
– babelforce for eCommerce –
Break down the barriers between customers and sales
Put smiles on faces and purchases in baskets with our suite of intuitive, automated, omnichannel tools.
Guarantee eCommerce success with next-level customer experiences
Fulfill customer expectations across every channel
Offer your customers the most convenient and transparent shopping experience with omnichannel integration and context-aware AI. Monitor the complete customer journey to identify the needs of your audience while simplifying the resolution of returns, refunds, replacements through full, real-time account visibility.
Get proactive with automated outbound services
Ready to bring a sales and retention mindset to everyday customer service? The babelforce platform makes it easy to identify every customer that you need to reach out to for upselling, retention and arrears management. Fully automated scheduling and dialing take the legwork out of outreach and connect agents to customers for maximum loyalty and engagement.
Never stop
growing your services
Put your continuous improvement strategy on the map with our suite of No-Code tools.
Our thesis is simple; if you can plot your ideal customer experiences on a whiteboard, you can create them with the babelforce platform in a matter of weeks or even days. No software development projects, no unexpected costs and no delays; just services that match your ambitions.
Put customers in control with full self-service availability
Bring a huge range of self-service options to your customers and empower them to find what they need, on their own terms.
We make 24/7 service simple with data-rich and context aware self-service solutions. Integrated ticketing means every interaction detail is recorded; agent handover occurs with zero loss so your customers need never repeat themselves again.
Our posts
COVID-19
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the
ACD
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place.
It's time to get started
babelforce opens up huge opportunities to personalize, prioritize and automate. There’s no ‘one size fits all’ model for eCommerce – so let’s put your customer data to work.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents