Call Center Management
The Basics of Customer Experience Management
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Put smiles on their faces and purchases in their baskets
Let’s break the barriers between
customers and sales
Build the service to fit the customer.
Service
personalization
Boost customer loyalty
by providing the right services at the right time. Why treat customers like strangers?
Customer
prioritization
Increase lifetime value with data-driven service interventions. The right experience turns customers into lifers.
Automated
self-service
Cut costs and increase customer access to your services with chatbots, 2-way SMS, and conversational AI .
Read Expondo’s story
Discover how a superstar e-retailer created services
that revolutionized their relationship with shoppers.
“We love the product and the support is outstanding. Whenever we’re trying something new, the team at babelforce are there to help.”
Head of of Customer Services, Expondo
Our posts
Call center metrics
The 10 Essential Call Center Metrics You Can’t Live Without
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Call Center Management
How to Compete with Amazon on Customer Service
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
babelforce opens up huge opportunities to personalize, prioritize and automate. There’s no ‘one size fits all’ model for eCommerce – so let’s put your customer data to work.