Streamlined Support with Automated SMS and IVR
There are often good ways to automate some queries. And automated phone system is good when it comes to support. Figures suggest that customers like self-service options. Plus you’re not limited as to when you can offer service, increasing the quality of customer experience. Oh, and the cost is lower. Much lowe
Automated SMS
Inbound calls with queries that can be addressed by triggering SMS including links and text information
An automated text message service is the quickest and most cost-effective way of providing truly mobile service 24 hours a day, 7 days a week. If support issues can be solved through other self-service avenues, callers should be offered those services intelligently, before call center resources are used. For example, sometimes large numbers of calls could be resolved by triggering an SMS with instructions or a link.
IVR System
Inbound calls that can be answered using IVR (Interactive Voice Response) message
An automated text message service is the quickest and most cost-effective way of providing truly mobile service 24 hours a day, 7 days a week. If support issues can be solved through other self-service avenues, callers should be offered those services intelligently, before call center resources are used. For example, sometimes large numbers of calls could be resolved by triggering an SMS with instructions or a link.