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Scaling a PCI Compliant Call Center

How do fast-growing Fintech businesses deploy, integrate and scale their customer support services?

Flexible customer support/service enables Fintech to grow. Fast. In order to go global, though, cloud based contact center services must be PCI compliant, integrated and highly flexible. How do you achieve this, without the enterprise price tag?

Growth Barriers:

PCI Compliance

How can you meet the PCI compliance requirements for different territories? Financial services and data protection regulations? Use call recording control for compliance per territory for sector specific regulation and best practice.

Integration

How do you ensure that you can make any business process integration work? Simply add your favorite web tools. Then enjoy the power of deep integrations to Helpdesk and CRM.

Flexibility

You will be iterating and changing fast; how can you ensure that you can test and change any integrated call processes? Organize your people into groups and take advantage of skills based routing and manage any data you like.

Growth

How do you scale your call centers, sales team telephony worldwide? Efficiently manage your outbound calling and inbound responses from anywhere. Internationalizing telephony service made simple.

Read the White Paper:

Insight: Scaling a PCI Compliant Call Center

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