CCaaS for Zendesk

Run your entire call center from Zendesk and boost efficiency 40%+

Connect your Zendesk to enterprise-telephony and auto-populate tickets with details from voice interactions. Make context-driven service effortless.

Customer satisfaction is what we do

Instant context for every call

The moment a call connects, babelforce creates or updates the Zendesk ticket with everything your agent needs – caller ID, profile details, reason for calling, and key information gathered by voice AI during the queue.

So when the call begins, they can see who’s calling, why they’re calling, and what’s happened before – all without manual work.

That efficiency boost is worth €1 million a year per 50 agents.

The Best Voice Platform for Zendesk

Premium inbound voice

Handle inbound calls at scale with telephony that works like part of your Zendesk. babelforce connects you to a global network – 40 carriers and 300 providers available worldwide – giving every customer clear, reliable calls and consistent service quality.

Click-to-dial from tickets

Call customers back from their latest ticket – just click the number. The outbound call logs automatically on the same ticket, keeping every conversation connected. Less admin, less friction, and faster follow-ups for your team.

One effortless interface

Agents can answer, transfer, and see caller details and ticket context from a single Zendesk interface. No tab-hopping, no juggling tools – just smoother workflows and effortless customer service from your CRM.

€1 million

Direct annual savings Zendesk seats per 50

Direct annual savings per 50 Zendesk seats

Success Story

How Ratioparts is building a profit center with babelforce

€25k per day projected from outbound
6x increase in outbound dialling
Reduced call abandonment
Seasonal peaks managed with ease

“We have people working already with babelforce on our Swedish team. And the rest of the team is very jealous of them.”

Customer Service Manager Ratioparts

Give Your AI Agents a Voice

Zendesk’s AI Agents are already revolutionizing customer support in text channels.

And now, AI Agents have a voice.
For the first time, the most autonomous AI-powered bots in CX can offer GenAI-enhanced service – over the phone.

Voice is the most commonly used, yet least-automated service channel. But now, you can change that with babelforce+Zendesk AI Agents

Automate 80%+ of your customer interactions

Reuse Zendesk workflows as voice flows without rebuilding

Personalize interactions using your backend data

Automate 80%+ of your customer interactions

Reuse Zendesk workflows as voice flows without rebuilding

Personalize interactions using your backend data

Want to learn more about AI Agents?

Tickets

Voice calls

Satisfaction

Uniting agents and automation

This is automation that helps your agents do more.

More of what? That’s up to you. babelforce can add sophisticated automation to any interaction you handle through Zendesk.

Standard voice interactions. Zendesk ticketing. Dynamic call routing. They can all be automated by your customer service team, with tools anyone can use.

So if you want to resolve more issues without a drop in quality, you can do that. When you automate away the busywork, you make space for real productivity.

Product guide

Learn more about babelforce for Zendesk

Have we caught your attention? Get the guide to learn more about combining voice and ticketing, and hear from some of our customers.

Watch our Zendesk Integration in action

Play

Connecting Zendesk and Voice  with powerful automations

Profile lookup

babelforce identifies callers from Zendesk profiles and routes them automatically to the best-fit agent.

Ticket creation

Every call auto-creates a Zendesk ticket, prefilled with IVR inputs and caller details for context.

Ticket screen-pop

All tickets open automatically, giving agents full context without extra clicks or searches.

Ticket updates

Tickets update in real time with assignments, recordings, and comments, reducing manual work for agents.

Voicemail tickets

Voicemails become Zendesk tickets with recordings and captions, auto-assigned to agents for follow-up.

Call transcription

Call audio is automatically transcribed and added to Zendesk tickets for quick reference, QA, and training.

Call KPIs on tickets

Duration, wait time, and resolution metrics log automatically for accurate records and performance tracking.

2-way status sync

Agent status stays synced between babelforce and Zendesk, improving coordination and keeping queues balanced.

Automated answers

Targeted gen-ai for voice provides tailored responses to information requests based on your knowledgebase.