CCaaS for Zendesk

Zendesk partner of choice for voice

babelforce is the first CCaaS in Europe designed to work like part of your Zendesk. Everything you need for outstanding customer service on the phone, in a platform you already know. Now that’s convenient.

Multitasking is seriously overrated

The best gift you can give your customers is undivided attention. Trust us, they’ll notice. babelforce creates and updates Zendesk tickets in real-time: so your agents always have the context they need.

Less typing. More talking

Business telephony for Zendesk

Connect with customers

Our voice channel offers uncompromising stability and quality. With 40 carriers and 300 providers, we’re trusted by new players and global businesses alike.

Communicate in context

babelforce creates Zendesk tickets in real time, and puts them on-screen pre-filled with things like contact details, query type and background information.

Do even more with Zendesk

We add specialist contact center functionality that works like part of your Zendesk; handle every kind of interaction in the same place, with the same great quality.

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€1 million

Direct annual savings per 50 Zendesk seats

Success Story

How Ratioparts is building a profit center with babelforce

  • €25k per day projected from outbound
  • 6x increase in outbound dialling
  • Reduced call abandonment
  • Seasonal peaks managed with ease

“We have people working already with babelforce on our Swedish team. And the rest of the team is very jealous of them.”

Ralf Maus
Customer Service Manager Ratioparts

Tickets

Voice calls

Satisfaction

Uniting agents and automation

This is automation that helps your agents do more.

More of what? That’s up to you. babelforce can add sophisticated automation to any interaction you handle through Zendesk.

Standard voice interactions. Zendesk ticketing. Dynamic call routing. They can all be automated by your customer service team, with tools anyone can use.

So if you want to resolve more issues without a drop in quality, you can do that. When you automate away the busywork, you make space for real productivity.

Product guide

Learn more about babelforce for Zendesk

Have we caught your attention? Get the guide to learn more about combining voice and ticketing, and hear from some of our customers.

Watch our Zendesk Integration in action

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll: