Work place: Remote, optional: office in Berlin-Mitte

Contract type: full time (40h)

Time zone: between GMT and GMT+4

Make customers feel supported, understood, and empowered.

We’re looking for a people-focused Customer Success & Support Manager to guide our clients through onboarding and day-to-day use of our platform. You don’t need to code, but you do need to speak your customers’ language—especially if you’ve worked in or around call center operations.

We are an exciting high-growth and dynamic startup where geekiness is encouraged, and curiosity rewarded. You will thrive if you’re proactive, adaptable, an excellent communicator, and excited to keep learning and growing every day.

babelforce is a Berlin-born CCaaS platform reshaping how businesses deliver customer service at scale. We help enterprise teams improve phone experiences through smart automation – reducing wait times, streamlining everyday tasks, and giving support agents more time for real conversations. From scaling support to boosting retention, babelforce empowers organizations to build flexible, future-ready customer service – without compromise.

What you will do

– Be the primary contact for customers during onboarding and beyond

– Understand their goals and help them get the most out of our voice solutions

– Translate customer needs into clear requests for our technical team

– Answer questions, resolve issues, and keep communication smooth and friendly

– Educate customers on best practices and guide them through our tools

– Build trust and long-term relationships by being proactive and reliable

– Manage customers- and partners projects

– Write customer-facing documentation (guides, help articles)

– Collaborate closely with Implementation Specialists, and Product

Your profile

● MUST HAVE: German language at least C1, English language at least C1

● Strong communication and relationship-building skills

● Experience in customer service, customer success, or call center environments

● A solid understanding of how call center operations work (you won’t be working on the phone yourself, but you will support our customers that operate in the call center world)

● Empathy, patience, and a genuine desire to help others

● Organized, proactive, and comfortable managing multiple customer relationships

● Basic project management skills (timelines, stakeholders coordination)

Nice to have but not mandatory:

– Familiarity with CRM, Zendesk, Salesforce, etc.

– Experience working with data + Excel/Google Sheets

What we offer

Flexibility – Whether it’s remote work, flexible hours, or a hybrid setup, we trust you to manage your time and deliver your best.

Trust and transparency – Every voice matters. You’ll be part of a collaborative, inclusive team that values openness, ownership, and respect. Our atmosphere reflects open communication, real collaboration, and a team that supports each other.

Inclusive culture – We are committed to building a diverse and inclusive team. We welcome talented, compassionate people of all backgrounds and believe diversity strengthens our work and product.

Join a fast-growing, young company where your impact is immediate and opportunities are everywhere. With fewer boundaries than a big corporate, you’ll develop new skills fast and shape your own career path as we scale.

Please send your application to jobs@babelforce.com and make sure to put “Customer Success Manager with DE+ENG” in your email subject line.