Automate with IVR Callbots
Your business objectives
01
Reduce agent handling time
02
Move routine processes to automation
03
Improve the self-serve options for customers
Benefits customers achieve
77% say bad IVR is a major contributor to a negative experience
80% of routine tasks automated
Near zero wait time for high value customers
Increase revenue by
Retaining high LTV customers
Freeing agents up for cross/up-sell & customer care
Decrease cost by
Automating routine tasks
Reducing demand on agents at peak times
Improving data quality
Process changes you want
Dynamically decide when to request additional inputs from callers
Collect inputs using automated callbots and add variables to the session data
Use the data to decide how to route calls and what self-serve options to offer
Efficiently redirect the caller to alternative services or channels based on availability, LTV of customer, customer segment or any other data you want to use