Customer Retention Outreach

Your business objectives

customer retention

  1. Decrease churn

  2. Increase LTV of customers

  3. Solve issues before revenue impact

Benefits customers achieve

>10 times increase in contact attempts

25% increase in agent talk time

Increase revenue by

Reducing churn

Increasing average LTV

Decrease cost by

Removing manual contact attempts

Increasing effective agent talk time

Reduce admin cost of preparing data

Automate reporting to measure performance

Process changes you want

Automatically contact ``churn-risks``

Make contact attempts happen automatically on any occurrence that is relevant to retention

Provide agents with data for the interaction

Give the agents or sales people real-time information to assist with retention interactions

Automate the rescheduling of failed contact attempts

Remove all the manual steps in rescheduling contact attempts. You will frequently need to reach out several times to get your customer on the phone. If any of these steps require manual intervention, the task can become impossible due to the resource that would be required. Automation is the key here.

Agent works within your systems

Allow agents to work within existing systems: i.e. within existing System of Record (e.g. your Portfolio Management System and/or your CRM and/or your support Helpdesk system, etc.)

Automate the preparation of data

Reduce admin effort and increase the speed of preparing lists of contact entries to be contacted.

Reduce effort required to collate reports

Automate the extraction of data and the preparation of reports so that you can accurately measure performance of your retention campaigns.