Debt collections

Your business objectives

debt servicing

  1. Reduce default rate

  2. Increase punctual payment

  3. Reduce cost of processes with agents and operations staff

4X less time to reach prioritized account holders

>80% of agent tasks automated

Increase revenue by

Automating entire process to contact the debtor

Applying agents by priority of account (e.g. by LTV)

Decrease cost by

Removing manual tasks for agents

Automating data prep and other admin tasks

Utilizing agent time better

Process changes you want

Account event

Whenever customer account occurrence is flagged as at risk start automated attempt to call the customer

Account Find agent with skillset

Only call the customer when agents of the right skillset are available

Send interaction data to agent

Remove all manual steps by agents: send the agent the data and link to account of customer, script …

Agent works within your systems

Allow agents to work within existing systems: i.e. within existing System of Record (e.g. your Portfolio Management System and/or your CRM and/or your support Helpdesk system, etc.)

Reduce manual interventions

Remove or reduce manual interventions in the administration of data entries on who to contact and when it needs to happen