Debt collections
Your business objectives
01
Reduce default rate
02
Increase punctual payment
03
Reduce cost of processes with agents and operations staff
Benefits customers achieve
4X less time to reach prioritized account holders
>80% of agent tasks automated
Increase revenue by
Automating entire process to contact the debtor
Applying agents by priority of account (e.g. by LTV)
Decrease cost by
Removing manual tasks for agents
Automating data prep and other admin tasks
Utilizing agent time better
Process changes you want
Whenever customer account occurrence is flagged as at risk start automated attempt to call the customer
Only call the customer when agents of the right skillset are available
Remove all manual steps by agents: send the agent the data and link to account of customer, script …
Allow agents to work within existing systems: i.e. within existing System of Record (e.g. your Portfolio Management System and/or your CRM and/or your support Helpdesk system, etc.)
Remove or reduce manual interventions in the administration of data entries on who to contact and when it needs to happen
