Grab a coffee, and join our Friday demo
We’ll walk you through how to link up telephones, agent desktop, ticketing and your websites/webshops into a coherent multichannel service.
It is suitable for a business user who wants to setup or optimise a contact center team small or large.
By the time you are finished your coffee, we’ll have covered:
Setting up agents in Zendesk and telephony queues
Creating call flows, IVR and applications
Setting up softphones and other telephone devices
Using call recording in compliance with local legislation
Dealing with out-of-hours calls and business rules
Offering voicemail when agents are busy
Optimising processes for calls and other channels in Zendesk
It will be a cosy, small group. We limit the demo to a small number of attendees, so that you can ask questions and talk to our team …
After you have registered we’ll send you an invite to an online meeting.