Grab a coffee, and join our Friday demo
We’ll walk you through how to link up telephones, agent desktop, ticketing and your websites/webshops into a coherent multichannel service.
It is suitable for a business user who wants to setup or optimise a contact center team small or large.
By the time you are finished your coffee, we’ll have covered:
–> Setting up agents in Zendesk and telephony queues
–> Creating call flows, IVR and applications
–> Setting up softphones and other telephone devices
–> Using call recording in compliance with local legislation
–> Dealing with out-of-hours calls and business rules
–> Offering voicemail when agents are busy
–> Optimising processes for calls and other channels in Zendesk
It will be a cosy, small group. We limit the demo to a small number of attendees, so that you can ask questions and talk to our team …
After you have registered we’ll send you an invite to an online meeting.