How can companies deal with people lacking tolerance
Here’s how you can make your customer service as good as @Amazon, @Zalando, or @Zappos’:
1. Become intolerant towards poor customer experience:
You must have the will to change things.
If you’re okay with only 70% of calls being answered within 60 seconds, that’d become the norm within the organization.
And eventually, somebody else will take your customers.
2. Ask the right questions:
“What would move us to be like @Amazon’s callback prediction service?”
“What would happen if we could answer 95% of our queries instantly, not with a 1-day answer SLA?”
Draw these possibilities on the whiteboard.
3. Look at how you can achieve it through No-Code:
Companies often hit barriers going down the road of development because:
– it’s not their core capability.
– they don’t have the resources to do it better than other VC-funded ventures.
But with No-Code, you can turn what you’ve drawn on the whiteboard into a reality within weeks, if not hours.
Have you looked into any No-Code solutions yet?
#CX #CustomerExperience #NoCodeHere’s how you can make your customer service as good as @Amazon, @Zalando, or @Zappos’:
1. Become intolerant towards poor customer experience:
You must have the will to change things.
If you’re okay with only 70% of calls being answered within 60 seconds, that’d become the norm within the organization.
And eventually, somebody else will take your customers.
2. Ask the right questions:
“What would move us to be like @Amazon’s callback prediction service?”
“What would happen if we could answer 95% of our queries instantly, not with a 1-day answer SLA?”
Draw these possibilities on the whiteboard.
3. Look at how you can achieve it through No-Code:
Companies often hit barriers going down the road of development because:
– it’s not their core capability.
– they don’t have the resources to do it better than other VC-funded ventures.
But with No-Code, you can turn what you’ve drawn on the whiteboard into a reality within weeks, if not hours.
Have you looked into any No-Code solutions yet?
#CX #CustomerExperience #NoCode
