Take 30 minutes to master call processes in Zendesk

We’ll go through how to get all the data from your calls into Zendesk. We will show you how leading businesses have created office and call center telephone processes that work seamlessly with Zendesk.

It is suitable for a business user of Zendesk who wants to set up or optimize call processes.

We will not waste your time, no death by slideware. We will get straight down to showing you core business processes and their impact on service and cost.

By the time you have finished your coffee, we’ll have covered:

• Ensuring security and PCI compliance in different EU territories for calls and data
• Using call recording in a compliant way
• Getting data from IVR and call flows into Zendesk
• Optimizing automatic selection of language, skill set, territory
• Improving efficiency for call-backs
• Delivery data to agents with each call
• Reducing costs for inbound and outbound
• Setting up softphones and other telephone devices
• Dealing with out-of-hours calls and business rules
• Optimizing processes for calls and other channels in Zendesk
• Setting up real-time monitoring for call and sales teams
• Integrating processes with your marketing automation

You can feel free to bring your questions on any call- or Zendesk-related stuff and we’ll answer and show you directly how to deal with each one.

After you have registered, we’ll send you an invite to an online meeting. And prior to the time of the actual meeting, we’ll send you the access details.