Take 30 minutes to master call processes in Zendesk
We’ll go through how to get all the data from your calls into Zendesk. We will show you how leading businesses have created office and call center telephone processes that work seamlessly with Zendesk.
It is suitable for a business user of Zendesk who wants to set up or optimize call processes.
We will not waste your time, no death by slideware. We will get straight down to showing you core business processes and their impact on service and cost.
By the time you have finished your coffee, we’ll have covered:
Ensuring security and PCI compliance in different EU territories for calls and data
Using call recording in a compliant way
Getting data from IVR and call flows into Zendesk
Optimizing automatic selection of language, skill set, territory
Improving efficiency for call-backs
Delivery data to agents with each call
Reducing costs for inbound and outbound
Setting up softphones and other telephone devices
Dealing with out-of-hours calls and business rules
Optimizing processes for calls and other channels in Zendesk
Setting up real-time monitoring for call and sales teams
Integrating processes with your marketing automation
You can feel free to bring your questions on any call- or Zendesk-related stuff and we’ll answer and show you directly how to deal with each one.
After you have registered, we’ll send you an invite to an online meeting. And prior to the time of the actual meeting, we’ll send you the access details.