Take 30 minutes to master call processes in Zoho Desk
We’ll go through how to get all the data from your calls into Zoho Desk. We will show you how leading businesses have created office and call center telephone processes that work seamlessly with Zoho Desk.
It is suitable for a business user of Zoho Desk who wants to setup or optimise processes involving calls.
We will not waste your time, no death by slideware. We will get straight down to showing you core business processes and their impact on service and cost.
By the time you have finished your coffee, we’ll have covered:
-> Making use of Click2Call integration straight from Zoho Desk
-> Ensuring security and compliance in different EU territories for calls and data
-> Using call recording in a compliant way
-> Getting data from IVR and call flows into Zoho Desk
-> Optimising automatic selection of language, skill set, territory
-> Improving efficiency for call-backs
-> Delivery data to agents with each call
-> Reducing costs for inbound and outbound
-> Setting up softphones and other telephone devices
-> Dealing with out-of-hours calls and business rules
-> Optimising processes for calls and other channels in Zoho Desk
-> Setting up real-time monitoring for call and sales teams with babelforce dashboard
-> Integrating processes with your marketing automation
You can feel free to bring your questions on any call- or Zoho Desk-related stuff and we’ll answer and show you directly how to deal with each one.
After you have registered, we’ll send you an invite to an online meeting. And prior to the time of the actual meeting, we’ll send you the access details.Register now