Thursday May 20 – 10AM (GMT) – Join our panel of experts as they explore the state of AI in customer services. Is it living up to the hype, or is that bubble ready to burst? We’ve assembled three AI pros to demonstrate some real-world uses for AI in the contact center so you can decide for yourself – is AI really the future of the industry?
CEO & Co-founder
Pierce has over 20 years experience creating CX journeys using integration and automation in the contact center.
Chief Business Officer
Michael is an expert in Natural Language Understanding, focused on scalable AI solutions that integrate well into existing IT systems.
Best-selling CX author
Adrian is a CX thought leader, visionary, best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.