The future of Insurance Contact Centers with Nigel Walsh

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Watch our 1 hour webinar with Nigel Walsh, the co-host of the InsurTech Insiders Podcast. Nigel shares his insight into Insurance trends for 2021 and how they will impact the customer experience as well as talking us through the opportunities and challenges of using AI and emerging technology. We’ll also be looking at how speech analytics can boost customer experience and compliance. Here are some of the key questions you’ll get answers to:

  • What are the challenges for hybrid / remote Insurance contact centres?
  • Does AI really help with the customer experience?
  • What are the key business benefits from deploying this type of technology?
Pierce Buckley

Pierce Buckley

CEO & Co-founder
babelforce

Nigel Walsh

Nigel Walsh

Co-host
InsurTech Insiders Podcast

Simon Black

Simon Black

CEO
Awaken Intelligence