Press &
Marketing
Our story
Most contact centers aren’t short of talent.
There are skilled leaders, experienced operators, agents who genuinely care about the people they’re talking to. The problem isn’t the people – it’s what they’re working with.
The tools and platforms that underpin contact center operations were built for a different era. Changing even a straightforward process means IT queues, development cycles, and timelines that stretch long past the moment the need was identified. By the time a change is live, the business has moved on.
Our story
Most contact centers aren’t short of talent.
There are skilled leaders, experienced operators, agents who genuinely care about the people they’re talking to. The problem isn’t the people – it’s what they’re working with.
The tools and platforms that underpin contact center operations were built for a different era. Changing even a straightforward process means IT queues, development cycles, and timelines that stretch long past the moment the need was identified. By the time a change is live, the business has moved on.
We built babelforce because we believed that the people who understand customer experience best – the operators, the designers, the team leads – should be able to act on that understanding directly. Not through a development proxy. Not after a six-week project. Now.
babelforce gives CX teams the ability to build, integrate, and automate the contact center they can see in their heads. Voice, digital, automation, agent tools – connected and configurable without writing a line of code.
The gap between knowing what good looks like and being able to create it – that’s what we exist to close.
We built babelforce because we believed that the people who understand customer experience best – the operators, the designers, the team leads – should be able to act on that understanding directly. Not through a development proxy. Not after a six-week project. Now.
babelforce gives CX teams the ability to build, integrate, and automate the contact center they can see in their heads. Voice, digital, automation, agent tools – connected and configurable without writing a line of code.
The gap between knowing what good looks like and being able to create it – that’s what we exist to close.
Management Team
Christian Förster
Timo Friedl
Pierce Buckley
Christian Förster
Christian has spent his career at the intersection of telecoms and enterprise customer communications. He has delivered solutions for large-scale customers and led the development of products that make customer contact simpler to build and manage. At babelforce, he leads the team responsible for customer project success.
Timo Friedl
Pierce Buckley
