Berlin, February 27, 2019 – babelforce, the Berlin-based automation platform for customer interaction management announces closing funding. The capital raised will be invested in expanding the customer base and the continuous development of the global no-code automation platform.
The babelforce platform enables users to integrate and automate their call center processes. The no-code automation approach enables even non-technical staff to build and automate complex, integrated processes. babelforce serves customers deployed in Europe, USA, and Australia ranging from medium-sized e-commerce businesses to large scale financial services providers.
Pierce Buckley, co-founder, explains the history and mission: ‘We started babelforce because we saw that the cost and complexity of integration and process implementation in call centers is out of control. The knock-on effect is that the quality of service often fails to meet the needs of consumers. We have a simple promise to our customers’ teams: If they can whiteboard their ideal integrated process, they can create it on our platform with zero code. This investment will allow us to deliver this vision to a lot more businesses.’
‘Customers today use different ways to get in contact with companies. Whether they use telephone, email, messenger or the website, customer service should be able to serve them in the best possible way. We are impressed by the solution babelforce has developed,’ says Crispin Leick, Managing Director of EnBW New Ventures. ‘We are very excited to support the babelforce team as they continue to grow. We count on a successful development also due to the team’s high technical and industry-specific know-how.’
‘babelforce has already gained considerable customer traction and we are truly convinced of the potential of the technology and the team. The innovative no-code automation approach is a potential game-changer for the contact center world. It provides customers with flexibility and speed in changing and deploying complex process automations in their customer interaction infrastructure. We are excited to push forward the further business growth together with the babelforce team’, states Philipp Roth, Investment Manager at IBB Beteiligungsgesellschaft.
babelforce is a global cloud communications platform (https://www.babelforce.com/product/) focused on no-code integration and automation. It allows non-technical people to build even the most complex of integrated processes for customer facing teams, particularly in the call center.
babelforce services are deployed in local data centers anywhere in the world: Europe & MEA, USA & Canada, APAC. As an integration platform, babelforce has integrators and pre-built connectors covering every component type used in modern contact centers and sales organisations: CRM, ticketing, BI, ERP, Workforce management and all kinds of messaging capability. The babelforce platform also gives direct access to infrastructure and algorithmic processing capabilities.
EnBW New Ventures GmbH (www.env.vc) provides venture capital to young companies that develop new business models and technologies for the converging energy, mobility and urban life markets. We focus on entrepreneurial teams delivering value to their customers through scalable business models and new technologies. With an investment volume of 100 million euros, EnBW New Ventures offers startups access to professional investor expertise as well as a customer and supplier network in the energy sector. In addition, a commercial relationship with the parent company EnBW is possible.
EnBW New Ventures
+49 721 6314358
IBB Beteiligungsgesellschaft (www.ibb-bet.de) provides venture capital to innovative Berlin-based companies and has established itself as a market leader in the field of early stage financing in Germany. The funds are used primarily for the development and market launch of innovative products or services, as well as for business concepts of creative industries. Currently two of the funds managed by the IBB Beteiligungsgesellschaft are in the investment phase, the VC Fonds Technologie Berlin II with a fund size of 60 million euros and the VC Fonds Kreativwirtschaft Berlin II with a fund size of 40 million euros. Both VC funds are financed by means of the Investitionsbank Berlin (IBB) and the European Fund for Regional Development (EFRE) administered by the State Berlin. Since 1997 the IBB Beteiligungsgesellschaft, in consortia with partners, has made 1.43 billion euros available to creative and technology-orientated companies; thereof, the portion invested by IBB Beteiligungsgesellschaft itself, as lead, co-lead or co-investor, was approximately 200 million euros.
Bundesallee 210, 10719 Berlin
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