Integrate. Automate. Add intelligence.
All plans allow you to add automation magic to integrated communications.
Pay for what you use – services simply scale as you use more automation.
Pay for what you use – services simply scale as you use more automation.
babelFlex
Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API. Create a complete IVR and call center with mixture of automation and agent service.
$49/ per user per month
babelFlex
Automate call and messaging processes across your favorite tools: your helpdesk, your CRM and your own systems … and any API. Create a complete IVR and call center with mixture of automation and agent service.
$99+/ per user per month
| Integration: add magic automations with events, triggers and actions | babelFlex | babelEnterprise |
|---|---|---|
| Create process flows for integrated CRMs | ||
| Create process flows for integrated ticketing / case management | ||
| Define actions on any other API | ||
| Create automations with actions across pre-built integrations | ||
| Use events in calls and messaging to trigger actions | ||
| Use events in queues and IVR apps to trigger actions | ||
| Add custom data to contexts for triggering | ||
| Create self-defined events to trigger actions |
| Automated communications: call flows, web-to-call, IVR, SMS, messaging, emails | ||
|---|---|---|
| Trigger SMS with info, links from any other app | ||
| Create 2-way SMS conversation workflows for agents | ||
| Create bulk SMS messaging flows | ||
| Dynamic queue experience based on conditions | ||
| IVR app and queue flow builder | ||
| Retrieve data from other source for use in IVR | ||
| Trigger action on other API from call flows | ||
| Trigger email or other message from anywhere in a babelforce interaction flow |
| Routing & assigning calls, tasks, messages … | ||
|---|---|---|
| Skills-based routing | ||
| Availability-based routing | ||
| Attribute and status-based routing | ||
| Create queues with dynamic selections of employees | ||
| Cascade queues in any way to create overflows | ||
| Use previous interactions and data to select employees | ||
| Auto present employees with next call, message, task or any object in your other systems |
| Outbound: automatically call and message your customers | ||
|---|---|---|
| Automatically route contact or lead follow-up to agent | ||
| Add connect request from website call-back or any other tool | ||
| Generate lists of connection requests from any web tool | ||
| Dynamically order and re-schedule calls based on data from any source | ||
| Allow employees to schedule next call-back or contact instantly | ||
| Create automated outbound campaigns compliant with local regulations |
| Recording and storing interactions | ||
|---|---|---|
| Dynamic triggering to record inbound calls | ||
| Enable compliant recording of outbound calls | ||
| Allow opt-out of call recording (local legal requirements) | ||
| Stop and start recordings | ||
| Use own storage and/or keep recordings for longer periods | ||
| Meta data and recording control for special purposes: contract closure, financial services compliance | ||
| PCI compliant call recording |
| Deployments: Territory-specific, Multi-territory, Hybrid Cloud/Private | ||
|---|---|---|
| Automated monitoring of live services and auto failure detection | ||
| Elastic resource allocation to handle any number of calls | ||
| Send calls from other providers via SIP to babelforce | ||
| Multile terrritory deployment: APAC, EU/EMEA, USA, LATAM | ||
| Dedicated availability SLAs | ||
| Hybrid deployment (some data and services in private hosting) | ||
| Virtual private network – segregated services | ||
| SSO – enable single sign-on across all your apps including embedded apps for employees |
| Infrastructure: telecommunications | ||
|---|---|---|
| Phone numbers for voice and SMS in almost any country in the world | ||
| Use your existing phone numbers: SIP forwarding, interconnection and porting are all supported | ||
| Register and verify existing external phone numbers for use in babelforce workflows | ||
| Add numbers and inbound carrier routes in any country | ||
| Add your own or custom carrier or carrier call plan for voice or SMS | ||
| Fax-to-email, to ticket, to task … | ||
| Use speech recognition together with other automation: IVR and SMS |
| Infrastructure: your equipment and networks | ||
|---|---|---|
| Connect your existing phone devices | ||
| Use separated LAN optimized for voice | ||
| Central config and management of phone devices: softphones and hardphones | ||
| Support to optimize voice quality in your networks | ||
| Use your existing PBX or ACD with SIP trunking | ||
| Add multiple SIP channels per user (for multi-device unified communications use cases) |
| Dashboards, Reporting and BI | ||
|---|---|---|
| Real-time dashboard for inbound and outbound interactions | ||
| Multiple dashboards for teams, queues and specific configurations | ||
| Reports on agent activity and performance | ||
| Extract data into own data warehouse | ||
| Automatically add data to objects in other tools (tickets, tasks, leads, contacts …) to use other reporting | ||
| Metrics API and metrics widgets to embed real-time data in any web tool | ||
| Push data to create real-time use cases in any other system |
Integrate all business processes with your calls and communications.
Packages are flexible for a variety of needs: choose the one that best fits the processes and integrations you need for your business.
