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  • Events
The babelforce movement
  • eBooks

A Simple Guide to AI Call Summarization

You lose 12% of each agent's day to after call wrap. Here is how you'll get it back.
The babelforce movement
  • Articles

Why I built The babelforce Movement
call summarization
  • Articles

12% of agent time is lost to ACW. Here’s the fix. 

There’s a cost hiding in your contact center that doesn’t appear on any budget line.
4 – 5 November
Düsseldorf
  • Events

Service Summit

Book a meeting with us at the leading trade fair and conference for digital services, customer service innovation, and B2B digitalization in DACH.
AI is getting cheaper. Your costs aren't going down. Here's why – and what to do about it.
  • Articles
May 7, 2026

AI is getting cheaper. But your AI costs aren’t going down. Here’s why – and what to do about it.

The cost of running AI has fallen 900 times since 2022. Token prices halve every three to six months.
  • Articles

Why automation stalls: five avoidable mistakes contact centers make

There are common - but avoidable - mistakes in automation strategy most contact centers make.
CCaaS decision making
  • Articles

Before You Buy: 5 Assumptions That Derail CCaaS Decisions

How to avoid the false assumptions that derail CCaaS purchase decisions
  • Articles

The Hidden Costs of Outdated Utility Call Centers

Legacy call centers quietly drain utilities. See the hidden costs – and how modern platforms improve CX, cut waste, and build resilience.
  • Articles

How Leading Utilities Are Transforming their CX with CCaaS

See how water, energy and gas companies are managing call surges with voice automation and smart call routing.
  • Articles

ROI of CCaaS in Utilities

Discover how utilities achieve ROI from CCaaS beyond cost savings – efficiency, resilience, and customer trust with babelforce.
  • Articles

Reducing Call Volumes in Utilities | Practical Fixes

Outages, price changes, weather – utility call surges are inevitable. Learn proven strategies to reduce call volumes and keep service running smoothly.
  • Articles

How Utilities Can Improve Call Centre KPIs

Utilities track endless KPIs – but how do you improve them? Learn how FCR, AHT, CES and more can be boosted with automation and CCaaS.
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and how CCaaS platforms help close the gap.
  • Articles

How Is Customer Service in Utilities Performing?

See how water, energy, and broadband customer service is performing in 2025, with data from the State of Utilities Customer Service report.
  • Articles

Personalisation at Scale: Can Utilities Deliver It?

Can utilities deliver personalisation at scale? See how CCaaS platforms make tailored, efficient customer service possible.
  • Articles

The Call Filtering Problem In Utilities: From Chaos to Control

How can utility companies separate routine support calls from emergency calls?
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and what they can do about it.
  • Articles

Legacy Systems in Utilities: Why CX Depends on Modern Platforms

Outdated tech is the silent killer of utilities customer experience.
  • Articles

The human cost of poor service at utilities

Poor utility CX hurts both customers and agents.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo