Enabling everything on the platform to be controlled via a REST API seemed natural to us, because all the actions which constitute contact center operations should be visible and configurable. This can only happen with an powerful API, and it allows entirely customized experiences and processes to be built.
The babelforce call center platform is flexible enough that you don’t have to write a single line of code. But that doesn’t mean you shouldn’t be able to. Harness the power of the API calls or an SMS API, then configure tailored requests and actions for the deepest possible integrations with Helpdesk and CRM applications.