Tag: agent productivity

call center coaching

What is Call Center Coaching?

Call center coaching is a quality management tool that offers agents feedback, examples, and performance assessments in order to improve their performance and wellbeing. When

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Employee satisfaction

What is Employee Satisfaction?

Employee Satisfaction (ESat) is a metric which measures how happy employees are in their job.  This metric will generally track factors including: Satisfaction with day-to-day

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