There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
Tag: automated services
Virtual assistants have brought conversational AI from science fiction into our homes and pockets. Most of us now have experience with the technology, and many
Outbound calling has a bad rep. Many people think of it as a tool mainly used in cold sales calls and – even worse –
All e-commerce store owners want to provide outstanding service to their customers. But it’s hard to get anything done when answering requests takes up most
Picture the scene. I’m standing in a (pre-lockdown) queue at a store. Ahead of me, a teenage boy is standing with his mother. ‘It costs
Put all the functionality of the babelforce platform right at the heart of your Freshdesk customer support software. At babelforce, we just love to integrate.