No API Integration in Your Call Center? You’re Basically Banning Collaboration.
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
There’s a new rule for contact centers: No more collaboration! Everybody must focus on one single task. Departments can’t talk to each other directly. Each
Everyone wants to move services to the cloud. It’s a cloud bonanza. And it’s cloud-based ACD systems which offer some of the biggest gains for
Automatic call distribution is the practice of directing incoming phone calls to available agents. This is handled by an Automated Call Distributor (ACD) which can