What is Business Intelligence? (BI)
In this post: What is Business Intelligence? Business Intelligence (BI) is the process of using data to generate insights that influence your business strategy. It’s
In this post: What is Business Intelligence? Business Intelligence (BI) is the process of using data to generate insights that influence your business strategy. It’s
Find out everything you need to know about Business Continuity Planning. Prepare for every eventuality!
In this post: What is PSTN? What is ISDN? Why are phone lines ‘going fibre’? What support is available for the switch? What are other
Congratulations! You’ve just gained a new customer. Now you’ve done the hard part of encouraging someone to sign up for your product, it’s time to
Plenty of buzzwords and acronyms are thrown around in the customer contact space: omnichannel, multi-channel, silos, VoC. One which is hard to ignore these days,
Many different things can happen during a phone call to a support hotline: messages played and recorded, SMS messages triggered, calls routed, caller selections, lookups in
Data integration is still an elusive business. Why is it still difficult to join up calls with your other core business solutions? CRMs, Helpdesks, KPI